Mumbai : In case of absence of concerned health officer in primary health centres , rural and sub district hospitals, relatives of patients now can dial toll free number 104 to register their complaint with ‘Arogya Paramarsh Sampark Kendra’ This centre will inform the concerned health officer to be present and attend the patient. This service will be beginning from 1st November through out the state, said Health Minister Dr Deepak Sawant.
Seriously sick patients approach govt. hospitals for treatment. If health officer is not present , it causes inconvenience to patient and his relatives face problems . Considering this the Health Department has begun this service. Once the complaint is registered in ‘ Health Advisory Centre ‘ , the relatives of the patient would be informed about the availability of the health officer. The concerned health officer would be informed and asked to attend the patient urgently. In case of unavailability of concerned health officer, the Talkuka Health Offer and then District Health officer would be asked to solve the problem .
In emergency first half an hour is very critical ( Golden Hours ) time. Timely treatment can save the life of the patient and thus the death rate can be controlled. This would also help in building confidence of patients in public health services, said the Health Minister.
After commencement of this service Health Officer would be made available in time. If concerned health officer is gone out on training or to attend some meeting, the patient will be referred to nearest health centre where health officer is available.
In case Health Officer/ Imergency Health Officer is unavailable in rural or sub district hospitals, the Superintendent of the hospital would be contacted and then at district level, additional Surgeon would be asked to look into the matter .
If at any Health Centre the concerned health officer is found absent without proper intimation and thus patient does not get timely treatment, proper departmental action would be taken against such health officer, the Health Minister said.